Confirm that the seller is legit. Read reviews and recommendations about the product, seller, and warranties from sources you trust. Look for reviews about their reputation and customer service, and be sure you can contact the seller if you have a dispute.
Look carefully at the shipping date before you order. If there’s no date given, the seller has 30 days to ship. If you’re notified about a delay in shipping, you have the right to cancel the order and get a full refund. If you decide to cancel, let the seller know right away so you won’t be billed.
A chance to try something out for free? What have you got to lose?
If you're interested in a particular product or service, trying before you buy might seem like a no-brainer. But what starts as a free trial — or for a very low cost — might end up costing you real money.
The Federal Trade Commission, the nation's consumer protection agency, wants you to know that some companies use free trials to sign you up for more products — sometimes lots of products — which can cost you lots of money as they bill you every month until you cancel. Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.
Here's What to do
If you see charges you didn't agree to, contact the company directly to sort out the situation. If that doesn't work, call your credit card company to dispute the charge. Ask the credit card company to reverse the charge because you didn't actively order the additional merchandise.
Other "free" offers enroll you in clubs or subscriptions. For example, a company might offer you an introductory package of free books, CDs, magazines or movies. If you sign up, you may be agreeing to enroll in a club that will send you more products and bill you until you cancel, or to a subscription that's automatically renewed each year.
If you've been wrongly charged for a free trial offer, report it to the FTC. You also can contact your local consumer protection agency, and file a complaint with the Better Business Bureau. Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.
Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.